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Refund Policy

Thank you for shopping with MEZGANO. We strive to ensure that every customer has a satisfying shopping experience with us. Please review our cancellation and refund policy outlined below:

Cancellation Policy:

  1. Cancellation Timeframe: Orders can be canceled within 6 hours of purchase. After this timeframe, cancellation requests may not be accommodated as the order might have already been processed or shipped.
  2. Cancellation Process: To cancel an order, please contact our customer support team at Contact Email [email protected] Please provide your order details, including the order number and the reason for cancellation.
  3. Refunds for Canceled Orders: If your order is successfully canceled within the specified timeframe, we will initiate a refund to your original payment method. Please allow 14 days for the refund to be processed. The timeframe for the refund to reflect in your account may vary depending on your payment provider.

Refund Policy:

  1. Eligibility for Refunds: Refunds are provided in the following cases:
    • Defective or damaged products received.
    • Incorrect items shipped.
    • Non-receipt of the order within the specified delivery timeframe.
    • Cancellation of the order within the stipulated timeframe.
  2. Refund Process: To request a refund, please contact our customer support team with details of the issue. We may require photographic evidence of any damage or defects. Once your refund request is approved, we will initiate the refund process.
  3. Refund Timeframe: Refunds will be processed within 14 days] from the approval of the refund request. Please note that the time taken for the refund to reflect in your account may vary depending on your payment provider.
  4. Refund Method: Refunds will be issued to the original payment method used for the purchase.

Exceptions:

  • Personalized or customized items may not be eligible for cancellation or refund unless there is a manufacturing defect or error on our part.
  • Digital products or services are typically non-refundable unless there is a technical issue preventing access.
  • Gift cards or vouchers are non-refundable.

Contact Us:

If you have any questions or concerns regarding our cancellation and refund policy, please don't hesitate to contact us at [Contact Email/Phone Number]. Our customer support team will be happy to assist you.

Note: This cancellation and refund policy is subject to change without prior notice. Please review this page periodically for any updates.